Before activation
If a paid plan has not yet been activated, billing disputes can be reviewed manually before service access starts.
Refund Policy
Refund Policy
This page explains the current refund baseline before automated billing is launched.
After activation
Because generation usage consumes third-party infrastructure, completed usage is generally non-refundable unless there is a confirmed service failure.
Service issues
If the product fails materially due to our system or configuration, contact support and the case can be reviewed manually.
How to request a review
Send your request through the contact email listed on the Contact page, including your account or order details.